To create an issue in the editor: In the editor choose Insert > Jira Issue > Create new issue. Enter your server (if you have multiple Jira sites connected to Confluence), project , issue type, summary , and description. Select Insert. The issue will be created in Jira and added to your page. There are some limitations when creating Jira issues
Use suggested articles to link to common help requests, like making a room booking, or a FAQ on how to order catering for an office event. Create custom reports for each facility to track the type and frequency of incidents, to help reduce issues. Legal teams. Streamline stakeholder management by managing all your contracts through a service desk.
To create a new object in your object schema: Select Assets in the top navigation bar. Select Object schemas. Select the object schema where you want to create an object type. Select Create object. In the popup window: Select an object type for the object. Enter a name for the object. Enter information for any other attributes that are displayed.
\nhow to use jira service management
Dec 1, 2022. Jira component is an issue-grouping technique, used for breaking all project’s issue pull into smaller parts. 📊 Components offer a great way to structure issues in Jira; especially when you work with reporting and need to set up automation. But as any other data-organizing technique, they require special principles and some
Best practices for serving external customers. Create a customer service project. Jira Service Management comes with a template you can use to serve customers. View topic. Set up request types to get information from your customers. Change your request types to fit the needs of your organization and serve your customers better.
Amplify your team’s greatness . Dive into customer satisfaction reports to quantify the value your team brings to the organization. Celebrate your team’s work with reports and dashboards, and use these metrics to improve and optimize your service experiences.
Request types are the types of requests that can be raised in your service project, such as “Get IT help” or “Request a new account”. They direct your customers to the right place to submit their requests, and allow your agents to more effectively assist your customers by automatically sorting requests into the correct queue and IT
From the Service management category, select a Blank project template, complete your project’s details, then select Create project. When you select Let’s go on the welcome screen you’ll land in the request type template library where you can browse, Preview, and Select a template to create a new request type.
Jira Cloud Platform APIs. Jira Service Management is built upon the Jira platform. As such, in Jira Service Management you have access to the Jira platform REST APIs. If you are writing an Atlassian Connect app, your app can request access to the Jira platform REST APIs by using the correct Jira platform Connect Scopes.
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    • how to use jira service management